Updated March 25, 2020
Powering our community
At NOVEC, we remain committed to meeting the needs of our community and we are continuing to provide power to our customers. If outages do occur, our crews are ready to respond.
We are suspending electric service disconnections for customers
We recognize the hardships that the Coronavirus (COVID-19) public health emergency imposes on our customers. Effective March 16, 2020, NOVEC is suspending electric service disconnections for nonpayment and penalty fees for 60 days. Please note that this suspension of electric service disconnections delays, but does not cancel, payment of outstanding balances. We encourage all members to pay their bills, on-time, as they are able during this emergency.
Please beware of scammers
Beware of scammers attempting to take advantage of customers during this emergency situation. NOVEC will not call, text or email you to demand personal information like your credit card or bank account number, and we will not demand immediate payment with a prepaid debit card or other gift cards.
Helping our customers online and by phone
For customers, this is a good opportunity to utilize NOVEC’s online services at novec.com. Choose from multiple payment options. Our automated telephone payment services can be accessed around the clock by calling (703) 335-0500 or toll-free at 888-335-0500. Customer care representatives are available Monday through Friday, from 7:30 a.m. to 6 p.m.
For all other parties that may need to interact with NOVEC employees, please reach out to your NOVEC contact directly — via phone or email. You can also contact our customer care representatives and they will be happy to assist you.
Providing ways to save energy and money
Customers can find a number of ways to immediately reduce their energy use by visiting novec.com/save. NOVEC’s Energy Resource Center allows customers to analyze their energy use at home and explore simple changes they can make to increase energy efficiency and save money.
Protecting customers and employees
In recognition of the public health emergency surrounding the spread of coronavirus (COVID-19), NOVEC urges customers to follow the Centers for Disease Control (CDC) prevention and containment recommendations. They include regular and thorough handwashing, disinfecting frequently touched surfaces, and keeping social distance of six feet or more from others.
The health and wellbeing of NOVEC employees also is of utmost importance, as they are the people who assist you. They, too, are urged to follow CDC’s recommendations, as well as stay home from work if they are iIl.
For additional information about COVID-19 and how to protect yourself, visit the Centers for Disease Control and Prevention at www.cdc.gov. Additionally, the Virginia Department of Health has a webpage dedicated to updates on COVID-19 in the Commonwealth at http://www.vdh.virginia.gov/surveillance-and-investigation/novel-coronavirus/.