Outage Texting Signup

Verify your account phone number is up-to-date

Make sure your current cell phone number is listed in your online account profile.

New Customer?

Please allow 30 days for outage text messaging to be enabled.

If your cellphone number is currently listed in your account, you can instantly sign up on your own by texting the keyword NOVECOUT to 85700. Once you have signed up, text the keyword #OUT to 85700 to report an outage or STATUS to check the status of an outage.

Please note that this service is currently limited to two phone numbers per account and also requires the number to be listed on your account.