Load Management Program

NOVEC is celebrating 30+ years of its very successful load management Program. The Co-op introduced this innovative program in 1979 as one of the first of its kind in the nation.

Load management is your silent partner in holding down the cost of electricity. During NOVEC’s peak demand for electricity, a switch turns your water heater off for typically up to two hours and/or your central air conditioner off for 10 minutes out of every half-hour. The peak demand periods usually occur only a few days each month and last for a few hours.

To date, more than 54,000 load management switches have been installed in homes by qualified service technicians. The majority of load management participants are never inconvenienced by the switch. Most customers actually forget it’s connected after a few months because there is no change in the hot water availability or comfort level in the house. In exchange for your voluntary participation in the load management program, you’ll get quick response and same day electric water heater repair or air conditioner service evaluation at no cost.

Help NOVEC Hold Down Costs

NOVEC purchases wholesale power based on the number of kilowatt-hours used during peak electricity-use times. By reducing the amount of power customers use during peak times, NOVEC can reduce by millions of dollars each year the amount of power it purchases. By joining the Load Management program, you help NOVEC hold down the cost of providing power. These savings are passed on to you in the form of CashBack, and lower operating costs.

Electric Water Heater Repair

If your water heater has ever malfunctioned, you know how inconvenient and expensive it can be to have it repaired. Without knowing the problem, you don’t know whether to call an electrician or a plumber. What you do know is that it will cost you plenty of time and money. As a load management participant, NOVEC will replace, at no cost to you, malfunctioning electrical parts on your water heater. These parts could include thermostats, elements, reset buttons and fuses. Replacing a leaking water heater is not covered since this is a plumbing problem. For water heater repair, call NOVEC, 24 hours a day, seven days a week at 703-335-0500 or 1-888-335-0500.

First Call Response for Air Conditioner Participants

If your air conditioner is not working, NOVEC will send a service representative to help diagnose the problem before you call a contractor. This evaluation is free. Simply call NOVEC, 24 hours a day, seven days a week at 703-335-0500 or 1-888-335-0500.

How to Participate

Complete and submit this form, or call NOVEC at 703-335-0500. They will ask a few questions and have a contractor call you to set up an appointment to install a switch on your water heater or air conditioner, or both. Installation usually takes just a few minutes.

Brochure and Enrollment FAQ

Alert Texting

NOVEC now offers another way to help customers “use it wisely” by using their cellphone. Customers can now sign up to receive a text message at peak-use times to remind them to conserve energy on those days when it matters the most.