Offices:

NOVEC maintains business offices throughout our service territory, at locations and open during hours that are convenient to most customers. Each office is open during the times indicated below for that office, except for certain holidays, when all offices are closed except for emergency repairs. For information on mailing your NOVEC payment, click here.

Lomond Business Center

10323 Lomond Drive
Manassas, VA 20109-3173
Lobby Hours: 8:15 a.m.-5:00 p.m.
Payment drop box available
In-person cash payments accepted
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Corporate Mailing Address:
P.O. Box 2710
Manassas, VA 20108-0875

Balls Ford Corporate Center

10432 Balls Ford Road
Suite 220
Manassas, VA 20109-2516
No public lobby access
No payments accepted at this location
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Stafford Office

2430 Poplar Road
Fredericksburg, VA 22406-4054
No lobby hours
Payment drop box available
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Minnieville Office

14500 Minnieville Road
Woodbridge, VA 22193-0459
Lobby Hours: 8:15 a.m.-5:00 p.m.
Payment drop box available
In-person cash payments accepted
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Leesburg Office

349 East Market Street
Leesburg, VA 20176-4102
No lobby hours
Payment drop box available
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Gainesville Technical Center

5399 Wellington Branch Road
Gainesville, VA 20155-1616
No lobby hours
Payment drop box available
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2010 Holiday Office Closures:

• New Year’s Day, January 1
• Presidents Day, February 15
• Memorial Day, May 31
  
• Independence Day, July 5
  
• Labor Day, September 6
  
• Veterans Day, November 11
• Thanksgiving, November 25 and 26
• Christmas, December 24 and 27

NOVEC’s Problem-Resolution Procedure

Most questions can be answered by calling NOVEC’s Customer Service Center, Monday through Friday from 7 a.m. to 7 p.m. Other Cooperative employees involved in problem resolution are available during regular office hours from 8:15 a.m. to 5 p.m., Monday through Friday.

NOVEC is regulated by the Virginia State Corporation Commission. The SCC approves rates, fees and all terms and conditions of service of the Cooperative. You may contact the SCC in the following ways:

Mail: Virginia State Corporation Commission
P.O. Box 1197, Richmond, VA 23218
Phone: 804-371-9967; 1-800-552-7945
Fax: 804-371-9350
Web: www.scc.virginia.gov