Beware of Scammers
NOVEC warns all consumers to be alert to any suspicious callers who claim to represent NOVEC, and demand immediate payment by phone. Please call customer service at 703-335-0500 or 1-888-335-0500 to verify your account information after receiving a suspicious call or text message, even if the number that appears on their phones It's NOVEC.
In the last few years NOVEC has received a number of reports of phone-scam attempts. So have other utilities and businesses throughout the nation. Several reports to NOVEC have come from people who live in Maryland and West Virginia-far from NOVEC's service territory.
All staff and contractors of NOVEC are required to carry identification at all times. If at any time a representative of the Cooperative arrives at your home, please ask him to identify himself properly as a NOVEC employee. This will protect you from those people who try to pose as representatives of the company.