Contact Us
Phone: 703-335-0500 or toll-free 1-888-335-0500
You can view your account and make payments online through SmartHub. For other questions concerning your account or for general information about the Cooperative, please call the NOVEC Customer Care Center, Monday through Friday, from 7:45 a.m. to 5:30 p.m. at 703-335-0500 or toll-free at 1-888-335-0500, or you can email us.
Please do not attempt to report an outage via email. If you are experiencing an outage, report it online or by phone.
Save time during outages! Verify your phone number with NOVEC in advance.
- Call 1-888-335-0500, and follow the easy prompts to verify the primary phone number for your service location. You can also update your information online through SmartHub.
- This will allow the system to recognize your phone number through caller ID, and save you precious time if you call to report an outage in the future.
Office Locations
NOVEC maintains business offices throughout our service territory, at locations and open during hours that are convenient to most customers. Offices are open during the times indicated below, except for certain holidays, when all offices are closed. For information on mailing your NOVEC payment, click here.
Corporate Mailing Address:
P.O. Box 2710
Manassas, VA 20108-0875
Lomond Business Center
10323 Lomond Drive
Manassas, VA 20109
Lobby Hours: 8:15 a.m.-5 p.m.
Payment drop box and kiosk available
In-person cash payments accepted
Directions
Minnieville Office
14500 Minnieville Road
Woodbridge, VA 22193
Payment kiosk available.
Directions
Gainesville Technical Center
5399 Wellington Branch Drive
Gainesville, VA 20155
Payment drop box available
Directions
Balls Ford Corporate Center
10432 Balls Ford Road
Suite 220
Manassas, VA 20109
No payments accepted
at this location
Loudoun County Service Center
23973 Evergreen Mills Road
Aldie, VA 20105
No payments accepted
at this location
2022 Holiday Office Closures:
- New Year's Day 2022 (observed), December 31
- Presidents Day, February 21
- Memorial Day, May 30
- Independence Day, July 4
- Labor Day, September 5
- Veterans Day, November 11
- Thanksgiving, November 24 and 25
- Christmas (observed), December 23 and 26
NOVEC’s Problem-Resolution Procedure
Most questions can be answered by calling NOVEC’s Customer Service Center, Monday through Friday from 7:45 a.m. to 5:30 p.m. Other Cooperative employees involved in problem resolution are available during regular office hours from 8:15 a.m. to 5 p.m., Monday through Friday.
NOVEC is regulated by the Virginia State Corporation Commission. The SCC approves rates, fees and all terms and conditions of service of the Cooperative. You may contact the SCC in the following ways:
Mail: Virginia State Corporation Commission
P.O. Box 1197, Richmond, VA 23218
Phone: 804-371-9967; 1-800-552-7945
Fax: 804-371-9350
Web: http://www.scc.virginia.gov/
