Contact Us


Phone: 703-335-0500 or toll-free 1-888-335-0500

You can view your account, apply for electric service, and transfer or disconnect your electric service online. For other questions concerning your account or for general information about the Cooperative, please call the NOVEC Customer Care Center, Monday through Friday, from 7:30 a.m. to 6 p.m. at 703-335-0500 or toll-free at 1-888-335-0500, or you can email us.

Please do not send an outage report to an email address. Use the "Report an Outage" option below.

Customer Service Rep



Save time during outages! Verify your phone number with NOVEC in advance.

  • Call 1-888-335-0500, and follow the easy prompts to verify the primary phone number for your service location. You can also update your information online through your My Account dashboard.
  • This will allow the system to recognize your phone number through caller ID, and save you precious time if you call to report an outage in the future.


Office Locations

NOVEC maintains business offices throughout our service territory, at locations and open during hours that are convenient to most customers. Offices are open during the times indicated below, except for certain holidays, when all offices are closed. For information on mailing your NOVEC payment, click here.

Corporate Mailing Address:
P.O. Box 2710
Manassas, VA 20108-0875



Lomond Business Center
10323 Lomond Drive
Manassas, VA 20109
Lobby Hours: 8:15 a.m.-5 p.m.
Payment drop box and kiosk available
In-person cash payments accepted



Minnieville Office
14500 Minnieville Road
Woodbridge, VA 22193
Payment kiosk available.


Gainesville Technical Center
5399 Wellington Branch Drive
Gainesville, VA 20155
Payment drop box available


Balls Ford Corporate Center
10432 Balls Ford Road
Suite 220
Manassas, VA 20109

No payments accepted
at this location

Loudoun Service Center New

Loudoun County Service Center
23973 Evergreen Mills Road
Aldie, VA 20105

No payments accepted
at this location


2021 Holiday Office Closures:

  • New Year's Day, January 1
  • Presidents Day, February 15
  • Memorial Day, May 31
  • Independence Day, July 5
  • Labor Day, September 6
  • Veterans Day, November 11
  • Thanksgiving, November 25 and 26
  • Christmas, December 24 and 27
  • New Year's Day 2022 (observed), December 31

NOVEC’s Problem-Resolution Procedure

Most questions can be answered by calling NOVEC’s Customer Service Center, Monday through Friday from 7:30 a.m. to 6 p.m. Other Cooperative employees involved in problem resolution are available during regular office hours from 8:15 a.m. to 5 p.m., Monday through Friday.

NOVEC is regulated by the Virginia State Corporation Commission. The SCC approves rates, fees and all terms and conditions of service of the Cooperative. You may contact the SCC in the following ways:

Mail: Virginia State Corporation Commission
P.O. Box 1197, Richmond, VA 23218
Phone: 804-371-9967; 1-800-552-7945
Fax: 804-371-9350