703-335-0500 or Toll-free 1-888-335-0500

Contact Us

Customer Service Rep
Phone: 703-335-0500 or toll-free 1-888-335-0500

You can view your account, apply for electric service, and transfer or disconnect your electric service online. For other questions concerning your account or for general information about the Cooperative, please call the NOVEC customer service center, Monday through Friday, from 7 a.m. to 6 p.m. at 703-335-0500 or toll-free at 1-888-335-0500. Or you can e-mail us.

Numerous customer services and business operations are available at NOVEC's multiple locations.

Please do not send an outage report to an e-mail address. See options below.


Save time during outages! Verify your phone number with NOVEC in advance.

  • Call 703-335-0500 or 1-888-335-0500, and follow the easy prompts to verify the primary phone number for your service location.
  • You can also log into My Account and update your phone number.
  • This will allow the system to recognize your phone number through caller ID and save you precious time if you ever have to call to report an outage in the future.