Contact Us


To make a payment, please call 844-937-1657. 

For all other inquiries, please call 703-335-0500.

You can view your account and make payments online through SmartHub. To make a payment over the phone, please call 844-937-1657. 

For other questions concerning your account or general information about the Cooperative, please call the NOVEC Customer Care Center, Monday through Friday, from 7:45 a.m. to 5:30 p.m. at 703-335-0500, or you can email us.


 Email Us 

Please do not attempt to report an outage via email. If you are experiencing an outage, report it online or by phone.

In April, NOVEC upgraded to a new phone system which is significantly enhancing each customer’s interaction. When you call 703-335-0500, you will hear a more user-friendly interactive menu to quickly direct you to the best person or call option to offer assistance. In addition, you will no longer need your account number; instead NOVEC can identify you by phone number as long as your current number is linked to your account. This is all part of NOVEC’s ongoing effort to save you time and provide you with the best possible customer experience. 

Stephen Williams for customer care



Save time during outages! Verify your phone number with NOVEC in advance.

  • Call 703-335-0500, and follow the easy prompts to verify the primary phone number for your service location. You can also update your information online through SmartHub.
  • This will allow the system to recognize your phone number through caller ID, and save you precious time if you call to report an outage in the future.


Office Locations

NOVEC maintains business offices throughout our service territory, at locations and open during hours that are convenient to most customers. Offices are open during the times indicated below, except for certain holidays, when all offices are closed. For information on mailing your NOVEC payment, click here.

Corporate Mailing Address:
P.O. Box 2710
Manassas, VA 20108-0875



Lomond Business Center
10323 Lomond Drive
Manassas, VA 20109
Lobby Hours: 8 a.m. - 4 p.m.
Payment drop box and kiosk available
In-person cash payments accepted



Minnieville Office
14500 Minnieville Road
Woodbridge, VA 22193
Payment kiosk available.


Gainesville Technical Center
5399 Wellington Branch Drive
Gainesville, VA 20155
Payment drop box available


Balls Ford Corporate Center
10432 Balls Ford Road
Suite 220
Manassas, VA 20109

No payments accepted
at this location

Loudoun Service Center New

Loudoun County Service Center
23973 Evergreen Mills Road
Aldie, VA 20105

No payments accepted
at this location


2024 Holiday Office Closures:

  • New Year's Day 2024, January 1
  • Presidents Day, February 19
  • Memorial Day, May 27
  • Independence Day, July 4
  • Labor Day, September 2
  • Veterans Day, November 11
  • Thanksgiving, November 28 and 29
  • Christmas, December 24 and 25

NOVEC’s Problem-Resolution Procedure

Most questions can be answered by calling NOVEC’s Customer Service Center, Monday through Friday from 7:45 a.m. to 5:30 p.m. Other Cooperative employees involved in problem resolution are available during regular office hours from 8:15 a.m. to 5 p.m., Monday through Friday.

NOVEC is regulated by the Virginia State Corporation Commission. The SCC approves rates, fees and all terms and conditions of service of the Cooperative. You may contact the SCC in the following ways:

Mail: Virginia State Corporation Commission
P.O. Box 1197, Richmond, VA 23218
Phone: 804-371-9967; 1-800-552-7945
Fax: 804-371-9350



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