Apply for Service
We are experiencing higher than normal call volume. Wait times may be longer than expected. We apologize for the inconvenience and thank you for your patience.
If you are applying for service where facilities do not exist (e.g. newly constructed home), go to New Construction Installation for more relevant information. If you are applying for service to a house, apartment or other structure where the electrical facilities are already in place, please select one of the following:
Transfer Service Request
Whenever a change of occupancy or legal responsibility takes place on any premises, notice of such change must be given to NOVEC within a reasonable time prior to the date of such change. Failure to do so may result in the departing customer being held responsible for all service supplied until such notice has been received. Keeping the Cooperative informed of address changes is also necessary so capital credit checks may be mailed to the appropriate address.
- I am a current NOVEC customer and am moving to a different home in NOVEC's service territory. I wish to stop service at my present address and start new service at my new address.
Stop Service Request
If you prefer to establish your service via the telephone, please call the NOVEC Customer Service Center at 703-335-0500 or toll free at 1-888-335-0500. A representative will ask basic background information to establish your membership in the cooperative and provide you with the fees involved in establishing service in your name.
Provisions can be made to provide temporary electric service for customers who have a need for it. Service connections for carnivals, festivals, street decorations, construction purposes, etc. are examples of such needs.
If you require a temporary service connection, please contact the distribution engineering department at 703-754-6750 or toll-free at 1-888-335-0500 extension 6750, or via e-mail at email@example.com to schedule an appointment with a designer to discuss the electrical requirements.
If you require the electrical service to be disconnected to relocate the service, make repairs to interior wiring, add additional electrical load or for other reasons not related to the non-payment of the account, please call 703-392-1643 or toll-free at 1-888-335-0500 extension 1643.
An appointment will be scheduled with a service technician to disconnect the service. Once you are ready to have the service reconnected, contact the System Operations department to schedule an appointment with a service technician to perform the reconnection.
Your first bill will include a one-time, refundable fee of $1 for membership in the cooperative and a nonrefundable $40 fee for service connection. You may reach the Customer Care Center at 703-335-0500 or toll-free at 1-888-335-0500, Monday through Friday, from 7:45 a.m. to 5:30 p.m.
A security deposit of up to $300, if required, will also be included on your first bill. The deposit may be paid in full on the first bill, or in three monthly installments. The security deposit will be an amount not to exceed an estimated two months usage. The Cooperative pays interest as determined by the State Corporation Commission annually on each security deposit retained longer than 90 days. The security deposit is refunded if your account remains in good standing for 12 consecutive months or will be extended by any deposit installment agreement. The refund is shown as a credit to your account on the 13th bill or will be extended by any deposit installment agreement. If a customer terminates service and membership before the 13th bill, the deposit plus interest and the membership fee will be applied to the final bill.