Operation Round Up®

ORU PigThere are two ways you can contribute to ORU:

"Round up" your bill:

Enroll in ORU and NOVEC will "round up" your monthly bills to the next dollar amount. Your contributions will help your less fortunate neighbors stay warm through the winter. 

Enroll online or by calling NOVEC's Customer Service Center at 703-335-0500 or 1-888-335-0500.

Sign Up Online


Make a one-time donation:

Bank CheckSingle donations from NOVEC customers and others outside our service territory are welcome. Simply mail in a check for any amount, payable to NOVEC Operation Round Up. Send to: NOVEC ORU, P.O. Box 2710, Manassas, VA 20108.



How does Operation Round Up® Benefits those in need?
Low-income families, senior citizens, medical service providers and other charitable organizations can benefit directly from this program through the distribution of grant money. Each month, we "round up" participants' monthly bills to the next dollar amount. For example, if the bill is $69.54, it is rounded up to $70 and the extra 46 cents is contributed to the Operation Round Up® fund. NOVEC pays all administrative costs of the program.

Need Assistance?
For information on the Low-Income Home Energy Assistance Program, visit the Virginia Department of Social Services (DSS) website. You can also view a list of phone numbers for agencies that may assist customers in paying their bill.

If you have additional questions about Operation Round Up ®, call Cindy Fithian at 703-392-1511, 1-888-335-0500, extension 1511 or e-mail cfithian@novec.com.

How much can I expect to contribute each year?
The "rounded up" amount averages a total of $6 per year for each customer. The monthly billing statement shows how much is being donated each month, along with a year-end statement. The amount contributed to Operation Round Up® is tax deductible as tax laws permit.

How are the Operation Round Up® funds distributed?
Winter heating grants are paid first by distributing ORU funds to county aid agencies. After those needs are met the funds will be distributed to local charitable organizations as designated by the Operation Round Up® Customer Advisory Board which is comprised of volunteer members representing each of NOVEC's nine districts.

How do charitable organizations request assistance?
Local charitable organizations must complete a grant request form and submit it to the Operation Round Up® Customer Advisory Board. If approved by this board, a grant check will be sent to the organization. A follow-up form outlining how the money was used must also be submitted by organizations receiving money. To request a form, call 703-392-1511 or 1-888-335-0500, extension 1511.  *Currently charitable grants are on hold to meet the winter heating assistance needs of the community.

How will Operation Round Up® work if I am on NOVEC's Levelized Billing Payment Plan?
The ORU amount is based on the actual cost of electricity use for the month. For example, if your monthly bill would have been $94.55 if you were not on the levelized billing program, the ORU donation amount would be 45 cents. This 45 cents is added to your monthly levelized bill amount. So, if your monthly levelized billing amount is $91, with the ORU donation added your total bill will now be $91.45.