About SmartHub

SmartHub on iPhone - HomeWhat is SmartHub?

On the go and in control. Now you can manage your account like never before!

SmartHub has several features that make managing your account as easy as possible. Whether on your computer, smartphone, or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, contact customer service and get the latest NOVEC news.

As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view how much energy you use. You can see how your usage is trending over time, which will allow you to take steps to lower your bill.

Making payments through SmartHub is fast and easy. The first time you make a payment online or through our app on your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.

You’ll also be able to see important notices with SmartHub. You’ll be able to select how you want to be notified about your bill, including email and text messaging. You’ll even be able to set usage thresholds so that you’ll know when you’re using more than you’d like, which will help you keep your electricity bill as low as possible.

Reporting a service issue is a snap with the SmartHub mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact us for customer service requests or with any questions you may have. You can contact us at any time from anywhere.

Register for SmartHub

Have your account number ready? Register here.

Retrieve Account Number

Sign in to retrieve information from an existing NOVEC account.

Existing SmartHub User?

Click here to log in to SmartHub.

 

Latest News

 

Announcements

What changes can you expect with SmartHub?

  • Your account number is changing. The digits will be the same, but the account number will no longer include a hyphen (-). This is especially important for customers who arrange automatic payments through their bank. Those customers will need to update that information with their banking institution. Your new account number will be on your monthly bill.
  • You must re-register for your online account. To take advantage of the new capabilities that SmartHub has to offer, NOVEC customers must register for SmartHub online from a computer or mobile device.
  • Auto Pay customers must re-enroll. Customers who wish to continue using Auto Pay through NOVEC must re-enroll. You can do this once you register for your online account.

Introducing SmartHub

Getting started with SmartHub is as easy as 1-2-3!

 

  1. Register your SmartHub Account. Locate your new account number and get registered.

  2. Download the new app! Manage your account on the go from anywhere at any time.

  3. Activate the features you want. This is your opportunity to give features like paperless billing and Auto Pay a try.

SmartHub Video Lessons

How to Register (Web)

How to Register (Mobile)

Setting Up SmartHub: FAQs

What is the difference between the SmartHub web portal and mobile app?

Both platforms are part of our online account management system for members.

Both the web version and mobile app allow you to securely access account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.

The free, secure mobile app is available to download and install on mobile devices and tablets.

 

Is the mobile app secure?

Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.

Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

 

Where can I find my account number?

You can find your account number on a printed bill statement mailed to your residence or business, or retrieve your account information for an existing NOVEC online account. You can also call us for assistance at 703-335-0500.

 

How do I sign up for SmartHub? (Web)

Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our self Service site” on the login page for SmartHub.

You will need to have your account number and email address on hand before starting this process.

On the registration page, type your billing account number, last name or business and email address in the requested fields.

You will receive an email to verify your account. You will then be prompted to change your password.

How to Register (Web) PDF

 

How do I download the app and sign up for SmartHub? (Mobile)

Visit the Apple App Store or Google Play on your phone or tablet and search for “MyNOVEC.” Select our free and secure app to begin the download process.

If you have already registered via the web portal, you will be able to log into the app immediately. If you haven’t registered yet, follow the instructions below.

Members can sign up for SmartHub via the login page. To create a new online account, click “Don’t have an account? Register now.” on the login page for SmartHub.

From the registration screen, type your billing account number, last name or business and email address in the requested fields.

You will receive an email to verify your account. You will then be prompted to change your password.

How to Register (Mobile) PDF

I'm being prompted to sign up for paperless billing when I log in. Do I have to sign up or re-register for it?

If you do not sign up for paperless billing in SmartHub, you will receive your monthly bill in the mail. Customers who were previously enrolled in paperless billing must re-register to continue using paperless billing.

If you did not previously participate in paperless billing, you can choose to enroll now. Billing statements will be sent to the email address on your account. You will no longer receive a copy of your bill in the mail.

Here’s how to change your preference to participate in paperless billing:

On the website:

  • Click on My Profile
  • Click on Update My Paperless Settings.
  • Choose your paperless preference

On the app:

  • Select Settings
  • Select Paperless Billing
  • Choose your paperless preference

 

How do I set up my mobile and email for notifications?

You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.

  • Log in to your SmartHub account
  • Click on “Notifications”
  • Click Manage Contacts to add or change email address and phone numbers
  • Enter verification code to activate
  • Click on Manage Notifications to set up SMS and email alerts

 

What is Auto Pay and do I need to sign up for it?

Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill. Please note: At the time you sign up, you still must pay your current balance by the due date. Auto Pay will only begin on the next billing statement after you sign up.

How to sign up on the website:

  • Click on Billing & Payments
  • Click on Auto Pay Program
  • Click on Sign Up for Auto Pay and follow instructions

How to sign up on the app:

  • Select Bill & Pay
  • Select Auto Pay Program and follow instructions

 

How do I set up stored payment methods, such as a credit card?

You can save bank account and/or credit/debit card information for future one-time payments. 

On the website:

  • Click My Profile
  • Click on Manage My Stored Payment Accounts and follow instructions

On the app:

  • Select Settings
  • Select Stored Payment Accounts and follow instructions

Other FAQs

Do I have to use SmartHub to pay my bill?

No. You can take advantage of all the features of SmartHub or you can continue to pay your bill using another method, such as paying in person or paying by mail.

You can also pay using the Pay Now Application.

Can I manage and make payments on multiple accounts with SmartHub?

Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.

How can I view my energy use?

You can view your energy use on the website and app.

On the website:

  • Click My Usage
  • Select My Usage
  • Select Usage Explorer

On the app:

  • Select the Energy Use icon.

How current is the account information in the app or website?

The information you see in the app and on the website is shown in real-time.

However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.

 

How do I avoid being scammed by another party when being asked about SmartHub and my new account number?

Please know that throughout this communication process, we will never call or email you to demand credit card numbers, bank account routing numbers or any other type of personal information.

If you do receive such communication from someone claiming to be a NOVEC employee, please report it to us by emailing customerservice@novec.com.

Need Help?

 

Have a question that isn't answered on this page? We will be happy to assist you.

Phone: 703-335-0500 or toll-free 1-888-335-0500

Email: customerservice@novec.com

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