Helping you keep the lights on



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Payment Arrangements

We recognize the hardships that the Coronavirus (COVID-19) public health emergency imposes on our customers. NOVEC is here to help. Customers can make payment arrangements for past due balances. Please contact our Customer Care Center at (703) 335-0500 and have your name, email, service address and account number ready.



Operation Round Up

NOVEC and participating customers are helping neighbors in need by providing energy assistance through Operation Round Up.®  If you're in need of emergency energy assistance, we encourage you to visit and reach out to participating ORU organizations highlighted in blue. ORU funds are distributed to charitable organizations and county aid agencies that provide energy assistance programs to customers in counties we serve.


Woman and Child turn on lights


Mobile Cell Phone Texting

Additional resources and aid

Customers seeking emergency energy assistance can also find help through several local charitable organizations and county agencies listed at Additionally, eligible NOVEC customers may qualify for assistance through the Virginia Department of Social Services (DSS).

Arreglos de pago y asistencia de emergencia.

Hand and Heart imageAunque la suspension de las desconecciones de los servicios publicos termino, NOVEC esta aqui para ayudarles. Les recomendamos a nuestros clientes que llamen para hacer arreglos de pago en sus balances pendientes. Favor de llamar a nuestro Centro de Servicio al Cliente al (703) 335-0500 o enviando un correo electronico a Si necesita asistencia para pagar su factura de electricidad le sugerimos que visite nuestra pagina en donde podra encontrar una lista de organizaciones sin fines de lucro que podrian asistirle.