Billing and Payment Options
Payment Arrangements
If you would like to make payment arrangements with NOVEC for past due balances, please call our our Customer Care Center at 703-335-0500 or 1-888-335-0500 or email us at customerservice@novec.com.
Pay online with a checking account — no fee
Sign in to e-Billing or register a new account to view and pay your bills online.
Make a one-time payment or schedule a future payment, and receive emails about your account. Click here to learn more.
Credit or debit card payment — $2.45 convenience fee applies
Make a one-time payment with a debit or credit card using Kubra EZ-Pay.
Pay your bill by credit card, check, or debit card with the EZ-Pay service online or by phone. Click here to learn more about EZ-Pay.
Automatic Bank Draft — no fee
With your authorization, NOVEC will automatically deduct from your bank account the amount due on your energy bills each month.
Complete our e-Check form and email, fax or mail it back to us. Click here to learn more and to register.
Pay with your personal banking institute
Many banks, credit unions and online banking websites allow customers to make payments for little or no cost online. Check with your bank to see if they have this feature. Have your NOVEC bill or your account number available.
Customers are responsible for ensuring their intended monthly payment has been credited on time — please make sure that you allow enough time for payments to process.
In-person or by mail — no fee
When mailing in your payment, please use the enveloped enclosed with your billing statement, and be sure to include the return portion of your bill. Please write your account number on checks. If you have misplaced the current bill, look for your account number on a prior month's statement.
Click here for a list of NOVEC locations where payments are accepted.
Pay by phone — $2.45 convenience fee applies
Please call: 1-888-335-0500 or 703-335-0500. The following forms of payment are accepted over the telephone:
• Checking
• Credit or debit card (Visa, MC, Discover)
Your transaction will post the next business day.
Need emergency heating and cooling assistance?
To learn more about NOVEC's billing options, programs and policies, click on the menu options below.
NOVEC offers the following wide range of methods to make paying your NOVEC bill as convenient as possible:
e-Billing |
e-Check |
Online (EZ-Pay) |
Phone |
In Person* |
Payment Kiosk |
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|---|---|---|---|---|---|---|
Posts within 3 business days |
Posts on 1st or 15th depending on billing cycle |
Posts next business day |
Posts next business day |
Posts Today
|
Posts same day *Must have NOVEC account number |
Posts within 7-10
|
|
No Fee |
No Fee |
$2.45 |
$2.45 |
No Fee |
$2.45 for credit/debit cards |
No Fee |
|
Registration Required |
Registration Required |
No Registration Required |
No Registration Required |
No Registration Required |
No Registration Required |
No Registration Required |
Learn More |
Learn More |
Make Payment |
1-888-335-0500 or 703-335-0500 |
Office Hours and Locations |
Kiosks located at Lomond and Minnieville offices |
Mailing Address |
Pay with:• Checking |
Pay with:• Checking |
Pay with:• Checking
|
Pay with:• Checking
|
Pay with:• Cash
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Pay with:• Cash (no change given)
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Pay with:• Check
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- Levelized Billing - Your monthly bill is based on a rolling 12-month average. Levelized billing prevents drastic changes in your bill, even in the coldest or hottest months of the year.
- Operation Round Up - You can authorize the Cooperative to "round up" your monthly Distribution Services and Supply Services billed amount to the next higher dollar. These contributions go to help keep the less fortunate of our area warm during the winter months.
- Renewable Energy Certificates - Support the development of green energy sources by purchasing an environmental commodity that represents the added value of producing electricity from a qualifying renewable resource.
NOVEC customers can also pay their bill using Western Union's Quick Collect. Customers can make an in-person cash payment at hundreds of Western Union locations. There is a $2.50 fee and no registration is required. However, you will need to have your NOVEC bill or your account number available. These payments are posted the next business day. For further details on how to make a payment through Western Union Quick Collect or to find a location, please visit Western Union's website.
