Billing and Payment Options


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eBilling

Pay online with a checking account — no fee

Sign in to e-Billing or register a new account to view and pay your bills online.

Make a one-time payment or schedule a future payment, and receive e-mails about your account. Click here to learn more and to register.


 

EZ-Pay

Credit or debit card payment — $2.45 convenience fee applies

Make a one-time payment with a debit or credit card using Kubra EZ-Pay.

Pay your bill by credit card, check, or debit card with the EZ-Pay service online or by phone. Click here to learn more about EZ-Pay.


 

eCheck

Automatic Bank Draft — no fee

With your authorization, NOVEC will automatically deduct from your bank account the amount due on your energy bills each month.

Complete our e-Check form and email, fax or mail it back to us. Click here to learn more and to register.


 

Pay with your person bank

 

Pay with your personal banking institute

Many banks, credit unions and online banking websites allow customers to make payments for little or no cost online. Check with your bank to see if they have this feature. Have your NOVEC bill or your account number available.

Customers are responsible for ensuring their intended monthly payment has been credited on time — please make sure that you allow enough time for payments to process.


 

In person or by mail

 

In-person or by mail — no fee

When mailing in your payment, please use the enveloped enclosed with your billing statement, and be sure to include the return portion of your bill. Please write your account number on checks. If you have misplaced the current bill, look for your account number on a prior month's statement.

Click here for a list of NOVEC locations where payments are accepted


 

Phone Payment

 

 

Pay by phone — $2.45 convenience fee applies

Please call: 1-888-335-0500 or 703-335-0500. The following forms of payment are accepted over the telephone:

• Checking
• Credit or debit card (Visa, MC, Discover)

Your transaction will post the next business day

 


Need emergency heating and cooling assistance?


 


To learn more about NOVEC's billing options, programs and policies, click on the menu options below.

 

NOVEC offers the following wide range of methods to make paying your NOVEC bill as convenient as possible:

e-Billing
e-Check
Online (EZ-Pay)
Phone
In Person*
Mail
Posts within 3 business days
 
Posts on 1st or 15th depending on billing cycle
Posts next business day
Posts next business day
Posts Today
(if received by 2 p.m. EST)
Posts within 7-10
business days

No Fee

No Fee

$2.45

$2.45

No Fee

No Fee

Registration Required

Registration Required

No Registration Required

No Registration Required

No Registration Required

No Registration Required

Learn More
Learn More
Make Payment

Learn More

1-888-335-0500 or 703-335-0500
Office Hours and Locations

Learn More

Mailing Address

Learn More

Pay with:
• Checking
Pay with:
• Checking
Pay with:
• Checking
• Credit/debit card
(Visa, MC, Discover)
Pay with:
• Checking
• Credit/debit card
(Visa, MC, Discover)
Pay with:
• Cash
• Check
• Money Order
Pay with:
• Check
• Money Order

 

 

* Note about payments made at local retail stores.  

  • Levelized Billing - Your monthly bill is based on a rolling 12-month average. Levelized billing prevents drastic changes in your bill, even in the coldest or hottest months of the year.
  • Operation Round Up - You can authorize the Cooperative to "round up" your monthly Distribution Services and Supply Services billed amount to the next higher dollar. These contributions go to help keep the less fortunate of our area warm during the winter months.
  • Renewable Energy Certificates - Support the development of green energy sources by purchasing an environmental commodity that represents the added value of producing electricity from a qualifying renewable resource.

NOVEC customers can also pay their bill using Western Union's Quick Collect. Customers can make an in-person cash payment at hundreds of Western Union locations. There is a $2.50 fee and no registration is required. However, you will need to have your NOVEC bill or your account number available. These payments are posted the next business day. For further details on how to make a payment through Western Union Quick Collect or to find a location, please visit Western Union's website.

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