Bills are due when rendered. A late penalty charge of 1.5 percent will be assessed on payments not received by 2 p.m. on the due date. You will receive your energy bill on a monthly basis. It may be paid in person at the NOVEC office in Manassas between the hours of 8:15 a.m. - 5 p.m., Mon.- Fri. or may be mailed to NOVEC, P.O. Box 34795, Alexandria, VA 22334-0795. Please do not place cash in the night drop boxes. Payments received after 2 p.m. are credited the next business day. An envelope is provided with your billing statement for your convenience. Night drop boxes are available at several locations for the receipt of payments after normal business hours.
Returned checks: When a check is returned to NOVEC due to insufficient funds, the customer will be charged a $35 fee. The Cooperative does not honor any post-dated checks. All checks are processed on the day of receipt. Customers who have more than two checks returned from a bank on their account within a 12-month period will be required without exception to make their monthly payment in cash, by money order or credit card for a period of one year.
Late Payment: When a payment is not made within one full billing period from the date of the bill, the account will be classified as past due. A late payment charge of 1.5 percent per month, translating to 18 percent a year, will be added to all amounts billed excluding local utility taxes. Each customer's statement shows the date the bill is mailed and the date by which payment must be made to avoid the late payment charge.
Customers with past due payments will be notified in writing on the next billing statement that the account must be paid in 10 days. This is the only notification that will be issued. If payment is not made within the 10-day period, NOVEC personnel will make a collection visit. A $40 collection fee will then be added to the amount due. If payment is not made at the time of the visit, service may be disconnected without further notice and a reconnect fee for any service that has been disconnected due to non-payment will be charged, in addition to the collection fee.
Reconnection Procedure: Following service disconnection for non-payment, service will not be reconnected until payment is made and the customer contacts NOVEC’s Customer CareCenter at 703-335-0500 or toll-free at 1-888-335-0500. The CCC is open Monday – Friday, 7:30 a.m. – 6 p.m. After receipt of payment, service will be reconnected no later than the next business day Monday - Friday 8:15 a.m. - 5:00 p.m.
Collections: NOVEC field collections personnel can only accept payments made by check or money order. FIELD PERSONNEL WILL NOT ACCEPT CASH. Cash payments can be made at the Manassas or Minnieville office locations between 8:15 a.m. and 5 p.m., Monday through Friday. You may also pay by credit card utilizing the EZ-Pay service at 1-888-335-0500. (EZ-Pay will charge a fee for this service.)
For additional information please call NOVEC’s Customer Care Center at 703-335-0500 or toll-free at 1-888-335-0500.