703-335-0500 or Toll-free 1-888-335-0500

Office Locations

NOVEC maintains business offices throughout our service territory, at locations and open during hours that are convenient to most customers. Offices are open during the times indicated below for that office, except for certain holidays, when all offices are closed. For information on mailing your NOVEC payment, click here.

Corporate Mailing Address:
P.O. Box 2710
Manassas, VA 20108-0875

lomond minnieville
Lomond Business Center
10323 Lomond Drive
Manassas, VA 20109-3173
Lobby Hours: 8:15 a.m.-5 p.m.
Payment drop box available
In-person cash payments accepted

Minnieville Office
14500 Minnieville Road
Woodbridge, VA 22193-0459
Lobby Hours: 8:15 a.m.-5 p.m.
Payment drop box available
In-person cash payments accepted

No lobby hours or in-person cash payments at the following locations:
bfcc gainesville
Balls Ford Corporate Center
10432 Balls Ford Road
Suite 220
Manassas, VA 20109-2516
No payments accepted at this location
Gainesville Technical Center
5399 Wellington Branch Drive
Gainesville, VA 20155-1616
Payment drop box available
leesburg  Loudoun Service Center


Leesburg Office
349 East Market Street
Leesburg, VA 20176-4102
Payment drop box available


Loudoun County Service Center

Click here for more information


2018 Holiday Office Closures:

  • New Year's Day, January 1
  • Presidents Day, February 19
  • Memorial Day, May 28
  • Independence Day, July 4
  • Labor Day, September 3
  • Veterans Day, November 12
  • Thanksgiving, November 22 and 23
  • Christmas, December 24 and 25

NOVEC’s Problem-Resolution Procedure
Most questions can be answered by calling NOVEC’s Customer Service Center, Monday through Friday from 7 a.m. to 6 p.m. Other Cooperative employees involved in problem resolution are available during regular office hours from 8:15 a.m. to 5 p.m., Monday through Friday.

NOVEC is regulated by the Virginia State Corporation Commission. The SCC approves rates, fees and all terms and conditions of service of the Cooperative. You may contact the SCC in the following ways:

Mail: Virginia State Corporation Commission
P.O. Box 1197, Richmond, VA 23218
Phone: 804-371-9967; 1-800-552-7945
Fax: 804-371-9350
Web: http://www.scc.virginia.gov/