Office Locations

NOVEC maintains business offices throughout our service territory, at locations and open during hours that are convenient to most customers. Offices are open during the times indicated below, except for certain holidays, when all offices are closed. For information on mailing your NOVEC payment, click here.

Corporate Mailing Address:
P.O. Box 2710
Manassas, VA 20108-0875


Lomond Business Center
10323 Lomond Drive
Manassas, VA 20109
Lobby Hours: 8:15 a.m.-5 p.m.
Payment drop box available
In-person cash payments accepted



Minnieville Office
14500 Minnieville Road
Woodbridge, VA 22193
Lobby Hours: 8:15 a.m.-5 p.m.
Payment drop box available
In-person cash payments accepted



Gainesville Technical Center
5399 Wellington Branch Drive
Gainesville, VA 20155
Payment drop box available


Balls Ford Corporate Center
10432 Balls Ford Road
Suite 220
Manassas, VA 20109

No payments accepted
at this location

Loudoun Service Center New

Loudoun County Service Center
23973 Evergreen Mills Road
Aldie, VA 20105

No payments accepted
at this location


2020 Holiday Office Closures:

  • New Year's Day, January 1
  • Presidents Day, February 17
  • Memorial Day, May 25
  • Independence Day, July 3
  • Labor Day, September 7
  • Veterans Day, November 11
  • Thanksgiving, November 26 and 27
  • Christmas, December 24 and 25

NOVEC’s Problem-Resolution Procedure

Most questions can be answered by calling NOVEC’s Customer Care Center, Monday through Friday from 7:30 a.m. to 6 p.m. Other Cooperative employees involved in problem resolution are available during regular office hours from 8:15 a.m. to 5 p.m., Monday through Friday.

NOVEC is regulated by the Virginia State Corporation Commission. The SCC approves rates, fees and all terms and conditions of service of the Cooperative. You may contact the SCC in the following ways:

Mail: Virginia State Corporation Commission
P.O. Box 1197, Richmond, VA 23218
Phone: 804-371-9967; 1-800-552-7945
Fax: 804-371-9350