Home
Customer Services

For more than 60 years, NOVEC and its predecessor organizations have provided electricity and energy services to homes throughout Northern Virginia. Many of our customer-owners work in the metropolitan Washington, D.C. area, and demand a very high level of sophisticated services and unwavering reliability. We value our customers’ input and use the feedback to develop corporate goals, identify needed improvements and measure our success.

Responsible action combined with direct accountability to customer-owners is a cornerstone of the cooperative business model and representative of the way NOVEC conducts business. We expect adherence to ethical business practices in all company transactions on every level of the organization. We never forget that NOVEC is owned by the customers we serve, and this perfect alignment of interests has resulted in a strong corporate performance over the years.

Please select an option from the menu on the left or below. If you need assistance with a customer service issue that is not listed, please contact NOVEC at 703-335-0500 or 1-888-335-0500.

apply Apply for Service

account Go to My Account

outage Outage Information

NOVEC Owner's Manual (PDF)

High bill? We're here to help

Need assistance paying your bill? (PDF)