Outage Center

At NOVEC, we recognize the hardships that the Coronavirus (COVID-19) public health crisis imposes on our customers. Effective March 16, 2020, we are suspending service disconnections for nonpayment and penalty fees for 60 days. Learn more about how we're responding to the Coronavirus.

NOVEC's texting service is not currently available. Please report your outage online or call 703-335-0500.


Text the keyword #OUT to 85700 or text STATUS to receive updates on a reported outage.Texting

No need to sign up, simply make sure your current cell phone number is listed in your online account profile.

We recommend storing NOVEC‘s outage texting service number in your phone for quick access during an outage.

It’s that easy!


Click here if you are having difficulty reporting your outage via text or if you are a new customer.