Outage Center

Please login to report an outage or call

703-335-0500 or toll-free 1-888-335-0500. NOVEC’s outage map updates every 5 minutes.

Report an outage online

Text the keyword #OUT to 85700 or text STATUS to receive updates on a reported outage.Texting

No need to sign up, simply make sure your current cell phone number is listed in your online account profile.

We recommend storing NOVEC‘s outage texting service number in your phone for quick access during an outage.

It’s that easy!


Click here if you are having difficulty reporting your outage via text or if you are a new customer.