Outage Center

At NOVEC, we understand the hardships the COVID-19 emergency imposes on our customers — we are temporarily suspending service disconnections for nonpayment and penalty fees. If outages do occur, our crews are ready to respond. For the safety of all customers and employees, we ask that you please do not approach NOVEC employees in the field. Learn more about how we're responding to COVID-19.

NOVEC's texting service is not currently available. Please report your outage online or call 703-335-0500.


Text the keyword #OUT to 85700 or text STATUS to receive updates on a reported outage.Texting

No need to sign up, simply make sure your current cell phone number is listed in your online account profile.

We recommend storing NOVEC‘s outage texting service number in your phone for quick access during an outage.

It’s that easy!


Click here if you are having difficulty reporting your outage via text or if you are a new customer.